Refund policy

Last updated: August 2026

Return & Refund Policy

At Haneen Modest, we want you to be happy with your purchase. Please read our return and exchange policy carefully before placing your order.

Returns

We do not accept returns or provide refunds for change of mind, incorrect size selection, or any other personal preference.

All sales are final unless the item received is damaged, defective, or incorrect.

Exchanges

We offer exchanges within 3 days of delivery.

To be eligible for an exchange:

  • The exchange request must be submitted within 3 days of receiving your order.

  • The item must be unused, unworn, unwashed, and in its original condition.

  • The original tags, packaging, and accessories must be intact.

  • The item must not have any perfume, makeup, stains, or other signs of use.

  • Proof of purchase/order details must be provided.

Size & Color Exchanges

If you wish to exchange an item because you selected the wrong size or would like a different available color, the exchange will be subject to availability.

Customers are responsible for the applicable exchange shipping charges unless the wrong or defective item was sent by Haneen Modest.

Sale Items

Sale and discounted items are eligible for exchange within 3 days, provided they meet all the exchange conditions mentioned above.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

Please provide:

  • Your order number

  • Clear photos/videos of the item received

  • A brief description of the issue

After reviewing the issue, Haneen Modest may offer an exchange or replacement at no additional cost where the issue is confirmed to be our responsibility.

Items Not Eligible for Exchange

An exchange will not be accepted if the item:

  • Has been worn, washed, altered, or used

  • Has stains, makeup, perfume, or other marks

  • Is damaged due to customer handling

  • Is missing original tags or packaging

  • Is requested after the 3-day exchange period

How to Request an Exchange

To request an exchange, contact us through our official customer support channel within 3 days of receiving your order.

Please include your order number, name, and reason for the exchange. We will guide you through the exchange process.

Refunds

We do not offer cash refunds or refunds for change of mind, incorrect size selection, or personal preference.

If an item is confirmed to be defective, damaged, or incorrectly sent by Haneen Modest, we will provide an appropriate exchange or replacement rather than a cash refund, subject to availability.

Exchange Availability

All exchanges are subject to product and size availability. If the requested replacement is unavailable, Haneen Modest will contact you to discuss the available options.

Haneen Modest reserves the right to reject an exchange request that does not meet the conditions stated in this policy.